Refund policy

OUR ESSENTIAL NEEDS LLC – Refund Policy

1. Refund Eligibility

OUR ESSENTIAL NEEDS LLC (“the Company”) is committed to customer satisfaction. Refunds may be granted under the following circumstances:

a. Digital Products and Services

  • Refunds for digital products or services may be considered within a specified period if the product or service is found to be defective or not as described.

b. Membership Fees

  • Refunds for membership fees may be considered according to the terms outlined in the Membership Terms agreement.

c. Educational Programs and Courses

  • Refunds for educational programs or courses may be considered within a specified period if the participant is dissatisfied or encounters technical issues preventing participation.

2. Refund Request Process

To request a refund, customers must adhere to the following process:

a. Contact Customer Support

  • Customers must contact our customer support team at ask-refund@ouressentialneeds.net within the specified refund period, providing details of the issue and the reason for the refund request.

b. Evaluation

  • The Company will evaluate each refund request based on the circumstances and the terms outlined in this Refund Policy.

c. Approval or Denial

  • Refunds may be approved or denied at the Company’s discretion. Customers will be notified of the decision.

3. Refund Timeframe

Refunds, if approved, will be processed within a reasonable timeframe. The processing time may vary depending on the payment method used.

4. Non-Refundable Items

Certain items may be non-refundable, and this will be clearly communicated to customers at the time of purchase.

5. Chargebacks

Customers are encouraged to contact the Company for resolution before initiating a chargeback. Chargebacks without prior communication may result in the termination of services.

6. Modification of Refund Policy

The Company reserves the right to modify this Refund Policy at any time. Customers will be notified of changes, and continued use of services constitutes acceptance of the modified policy.

7. Contact Information

For questions or concerns regarding this Refund Policy, please contact us at ask-refund@ouressentialneeds.net

By using the services of OUR ESSENTIAL NEEDS LLC, you acknowledge that you have read, understood, and agreed to this Refund Policy.